Welcome to Susan Tooker's Spinning Castle Online Store!
Spinning Castle is dedicated to designing and creating top quality items that will last many years if treated properly. All fabrics, materials, and construction techniques are professional, first grade and durable.
Spinning Castle accepts Paypal. Payment should be made in US dollars and at the time of purchase unless arrangements have been made with Susan Tooker PRIOR to committing to purchase. Please note you are not required to have a Paypal account to make a payment. You can use a major credit card, as well as write an e-check. If you choose to send an e-check please be notified that your item will be shipped once the e-check has cleared. Please make sure your shipping address is correct on the Paypal invoice.
My shipping schedule has changed due to time required in my studio to meet collector enthusiasm and make new Faerie Awesomeness! I now ship twice a week. If you have special requests regarding shipping, please contact me. To avoid delays, please make sure your Paypal shipping address on the invoice is correct.
Spinning Castle does ship worldwide. Due to various laws, size & value limitations, I cannot quote specific international shipping costs in each listing. Please message me if you are interested in buying items & you live outside the US. I will research your shipping address & add the shipping cost accordingly.
Unless otherwise noted or discussed, I ship USPS International First Class and USPS Priority Mail. Tracking and insurance will be included when available for your country. ALL items over $250 will be shipped with Signature Confirmation. Please note - For legal reasons the package will be marked as merchandise on the customs form and the full value will be declared. The seller is not responsible for import tariffs, taxes, or custom duties, or delays caused by customs. Buyers may be required to pay these additional charges when the package reaches your country. Please contact your local customs office if you want estimates of possible charges or other information.
I currently use USPS Priority, First Class or UPS with delivery confirmation. Insurance is included on larger orders over $100. ALL items over $250 will be shipped with Signature Confirmation. Although the postal service provides estimated delivery times, please understand that once an item ships the seller has no control over how long an item takes to arrive.
If another shipping method is preferred please contact seller before purchasing an item so the shipping rate can be adjusted accordingly.
Spinning Castle is not responsible for any packages lost, stolen or damaged in transit.
Refunds and Exchanges
I do not accept returns or exchanges on any custom items such as headdresses, wands, ritual tools or altar art. Although I do not accept returns on these items, I still offer a 100% Satisfaction guarantee. Other items such as jewelry may be eligible for refund, exchange or in-store credit if returned within 7 days of receiving item. Items must be in unworn and sell-able condition, please.
Please order carefully and contact me with any questions or concerns. I strive for everyone to be happy with their purchases!
Additional Policies and FAQs
Due to high work load, I am currently checking and responding to email messages once daily, Monday through Friday, at 4:00pm PST. Thank you for understanding this move to more efficiency and effectiveness. It helps to accomplish more to serve you better.
All pieces are very carefully packaged for safe shipping and all items over 100 US dollars are automatically insured and charged accordingly.
ALL items are photographed in natural light! Perceived differences in color, shade, value could be variations in computer screens. Please contact the seller if there are any questions, concerns or problems! I work hard on all of my Spinning Castle items and want my patrons to be 100% satisfied!
Bulk order requests are welcomed and I may be able to offer a discount, but be advised I cannot accommodate traditional wholesale pricing to retailers.
© All rights reserved. All content and designs contained in this shop are protected by copyright belonging to Susan Tooker and Spinning Castle Studios, LLC.